Terms of Service

Version 1.0 · 11 July 2026 · Applies to the Nenapu app and nenapu.ai

Nenapu is in a pilot phase. These terms are written to be read by humans, not just lawyers. They will be professionally reviewed before general launch; if anything changes materially, we'll tell you and ask again.

1. Who we are, and what you're agreeing to

Nenapu ("Nenapu", "we", "us") provides an app and website for families to record and keep the memories of the people they love, organised into what we call a Memory Library. These Terms of Service (the "Terms") are an agreement between Nenapu and the person who creates and manages a Memory Library — the commissioner. By creating an account or a Memory Library, you accept these Terms and our Privacy Policy.

These Terms are provided, and agreed to, in English. Other people you invite may see parts of the app in other languages, but the agreement itself is this English text.

If you've been invited to a Memory Library — as a family member, a contributor, or the person the Library is about — these Terms apply to you too, from the moment you accept them when joining. You own what you record or write, you grant us the same licence described in section 4 for it, the rules in section 7 bind you, and you can leave a Memory Library, or ask for recordings of you to be removed, at any time.

2. Who can use Nenapu

• You must be at least 18 years old to create an account and act as a commissioner.
• You are responsible for your account: keep your sign-in details to yourself, and tell us at hello@nenapu.ai if you believe someone else has used it.
• You may invite others — family members and friends — to contribute to or view a Memory Library. You're responsible for choosing who you invite.

3. The service, and the pilot

Nenapu lets you create a Memory Library, invite family and friends, ask questions, record answers in voice and video, and watch the results together, privately.

• Nenapu is currently a pilot: it's free while the pilot runs, features change often, and interruptions can happen. Paid plans may be introduced later; if they are, we'll say so clearly before anything is charged.
• We may add, change or remove features as the product develops. Where a change meaningfully affects your content or rights, we'll notify you.

4. Your content, your ownership

Everything recorded into a Memory Library — video, audio, photos, text — belongs to the family, not to us: each item belongs to the member who recorded or wrote it, and the commissioner holds the Library as its keeper. Nenapu claims no ownership of any of it. Recordings are made on commission and with consent: the people who record have voluntarily done so for the purpose of the Memory Library.

So that we can run the service, you grant us a limited, revocable licence to store, host, copy, process, transcode, back up and display your content — solely to operate, secure and improve the service and to show your content to the people you have authorised. This licence ends when your content is deleted from our systems, except for short-lived backup copies that expire on their own schedule.

Consent to record others is your responsibility. Only record, or invite recordings of, people who have agreed. If someone asks you to remove a recording of them, we expect you to honour that.

5. Storage, processing and platform access

This section matters, so it's written plainly:

• Your content is hosted on our servers and infrastructure. To provide a hosted service at all, we store and process your data: hosting your videos and images, generating playback versions and thumbnails, delivering questions and messages, and managing accounts and invitations.
• Privacy settings govern user-to-user visibility. Marking an account, Memory Library or recording "private" prevents other users and the public from seeing it. It does not — and cannot — remove it from our servers.
• Platform access remains absolute. Because this is a hosted service, we, and the infrastructure partners the service is built on (for example our hosting and media-processing providers), retain full technical access to data stored on our systems, regardless of the visibility settings you choose for other users. We restrict human review to what's genuinely needed — operating the service, investigating abuse, meeting legal obligations — but the technical capacity exists and you should decide what to record with that understanding.
• The commissioner sees everything in their Memory Library. The person who runs a Memory Library can always view and moderate all of it — including recordings other members marked private. "Private" hides content from other invited members and the public, not from the commissioner. Exports are narrower: a commissioner's export leaves out other members' private recordings.

Recordings and photos are delivered through signed links that expire, so a link that leaks doesn't stay usable. Still treat shared links and downloads as carefully as the recordings themselves — once media is on someone's device, it is beyond any setting we control.

6. Automated scanning

We may use automated tools — including AI and machine-learning systems — to scan all content, public or private, for violations of these Terms and our community rules in section 7. This includes detecting illegal material, child sexual abuse material, graphic violence, spam, malware and other prohibited content. Flagged content may be reviewed by a human, restricted, removed, or reported to authorities where the law requires it.

7. Fair and acceptable use

Nenapu exists for one purpose: families preserving the memories of people they love. Use it for that.

You agree to:

• Use Nenapu for personal, non-commercial family memory-keeping.
• Record only people who have consented, and be honest about who you are.
• Respect other members' access levels and the trust of the family that invited you.

You agree not to:

• Upload anything illegal, or content that sexualises or endangers children in any form.
• Upload gratuitous graphic violence, or content that harasses, threatens or degrades any person.
• Upload content you don't have the right to share (other people's copyrighted work, recordings made without consent).
• Impersonate another person, or misrepresent a recording as someone it is not.
• Send spam, distribute malware, probe or overload our systems, scrape content, or resell or white-label the service.
• Use the service in ways that impose unreasonable load or storage burden well beyond normal family use — we may apply fair-use limits to keep the service healthy for everyone.

We may remove content, restrict features, or suspend or terminate accounts that violate this section. Where practical we'll tell you what happened and why.

8. Legal requests

We may access, preserve and disclose your information — including private content — if we believe in good faith that the law requires it: for example, in response to a subpoena, court order, or lawful government request, or where necessary to prevent serious harm. Where the law allows, we'll try to tell you before we disclose your data.

9. Leaving Nenapu: export and deletion

Your Memory Library is yours, including the decision to take it and go.

• Leaving. You leave by deleting a Memory Library (once paid plans exist, cancelling a plan works the same way). The Library closes immediately — for you, your family, and the person it's about.
• The 30-day window. For 30 days after deletion, you can come back and do either of two things: restore the Memory Library exactly as it was, or download everything — the actual video, audio and photo files, plus questions and notes — as a single ZIP bundle. Download links work once and expire quickly. Other members' private recordings are not included in your download. This is the only time a ZIP download is offered.
• After 30 days. The Memory Library and everything in it is permanently deleted — records, recordings, photos, and the copies at our media provider. What remains in our expiring backups clears on the rotation described in the Privacy Policy, and then we hold nothing. We are not responsible for content you chose not to download during the window. Once downloaded, safekeeping is your responsibility, not ours.
• Account deletion. You can request deletion of your account and its data at any time; the Privacy Policy describes timelines and what may persist briefly in expiring backups.
• If something happens to you. If a commissioner dies or is incapacitated, a family member can write to hello@nenapu.ai. We will work with the family — and any nominee named under our Privacy Policy — to transfer stewardship of the Memory Library rather than let it be lost.

10. Disclaimers

Nenapu is provided "as is" and "as available", especially during the pilot. We work hard to keep the service reliable and your content safe, but we can't promise uninterrupted service, that every feature will work perfectly, or that content will never be lost. Keep copies of recordings that are irreplaceable to you. To the maximum extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, Nenapu will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, revenue or goodwill, arising from your use of the service. Our total liability for any claim is limited to the greater of the amount you paid us in the twelve months before the claim, or ₹1,000. Some jurisdictions don't allow certain limitations; where that's the case, these limits apply to the fullest extent permitted.

12. Your responsibility to others (indemnity)

If your use of Nenapu — for example, uploading content you had no right to record — leads to a third-party claim against us, you agree to indemnify us for the reasonable costs and damages that result.

13. Force majeure

Neither we nor our service will be considered in breach of these Terms for delay or failure caused by events beyond reasonable control, including: war, invasion, hostilities, terrorism, civil unrest; pandemics and epidemics; natural calamities such as earthquakes, floods, cyclones and fires; solar flares and other space-weather events; internet, telecommunications or power outages; failures of hosting, media or delivery infrastructure providers; cyberattacks; strikes and labour disputes; actions of governments or regulators; and other acts of God or events of a similar nature. If such an event materially disrupts the service for an extended period, we'll do what we reasonably can to protect stored content and restore access.

14. Ending or suspending the service

If we ever decide to wind down Nenapu, we will give commissioners reasonable notice — at least 30 days where circumstances allow — and the opportunity to export their Memory Libraries before content is deleted.

15. Governing law

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction over disputes, subject to any consumer-protection rights that apply where you live.

16. Changes to these Terms

We may update these Terms as the service evolves. For material changes we'll notify you in the app or by email, and where the change expands what you're agreeing to, we'll ask for your agreement again.

17. Contact

Questions about these Terms: hello@nenapu.ai